12 Sep 2017

Globes: BT Group selects NICE Systems contact center solutions

BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years.

NICE Systems Ltd. (Nasdaq: NICE; TASE: NICE) has announced that UK-based communications company BT Group has selected its solutions to transform its contact center operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years.

Read more here: http://www.globes.co.il/en/article-bt-group-selects-nice-solutions-for-1001204404